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Financial Assistance Program

Mercy mission is to extend the healing ministry of Jesus by improving the health of our communities with an emphasis on people who are poor and underserved.

 We care for everyone who comes to us in need, regardless of his or her ability to pay. Meeting the needs of people with limited resources has always been at the heart of our mission.

Mercy recognizes the difficulty unexpected medical problems can cause to your finances. We are here to help so that patients can obtain medical benefits from federal, state and hospital programs. We want to assist you in finding resources that may help pay your hospital bill. In fact, every patient who does not have insurance is eligible for discounts. Please read more about our financial programs.

Financial Assistance
We provide financial assistance to uninsured patients. We are here to assist patients in obtaining medical benefits through federal, state and hospital programs. Our representative will provide the following services at no cost to the patient:

  • Determining if you qualify for internal or external assistance programs;
  • Filing applications on your behalf;
  • Providing medical documentation to the Social Security Administration for disability claims; and
  • Providing flexible payment options.
Patients and their counselors look at what options are available. We understand that not everyone can pay for healthcare services. We are here to offer options and assistance for those who are uninsured or underinsured and to serve as patient advocates.

Federal Poverty Guidelines
If a patient does not meet the criteria for the federal assistance programs available, Mercy will provide a discount to the patient using a sliding scale based on Federal Poverty Guidelines:

  • We offer free care for any person who earns up to twice the Federal Poverty Guidelines (e.g. income up to $44,100 for a family of four);
  • We offer substantial discounts care for any person who earns up to four times the Federal Poverty Guidelines (e.g. income up to $88,200 for a family of four); and
  • We offer discounts like those we agree to with commercial payors for patients earning more than four times the Federal Poverty Guidelines.
Mercy billing and collection policies are consistent with our mission and values. We treat all patients with dignity and respect from the bedside to the billing office. It's the right thing to do. Federal law echoes our mission--we care for every person who asks to be treated. We do so regardless of race, sex, creed, citizenship or ability to pay.

To apply for financial assistance from Mercy, use our online application form below. If you need assistance in completing the form, have questions, or would like to speak with a patient representative from Mercy Regional Medical Center, please call 440-960-3072. For a financial representative from Mercy Allen Hospital, please call 440-776-7008. A patient representative from Mercy will contact you regarding your eligibility for assistance. We're here to help. If you have questions about your ability to pay or about available programs, please call. We work with each patient to help meet their individual needs and circumstances.

Click Here to apply for Financial Assistance On-line

Click here for a form to print and mail. Instructions for completing.

Billing Information
Mercy' billing and collection policies are consistent with our mission and values. When you receive a bill from Mercy, it covers the services you received at one of our healthcare delivery facilities. You may receive separate bills from your personal physician, surgeon, pathologist or other healthcare professional.

To make a Mercy Regional Medical Center or Mercy Allen Hospital payment by telephone, please call 1-888-363-9808.  Representatives at our hospitals will help you do the following:
  • Make a payment on your account using a check or credit card;
  • Request an itemized statement;
  • Provide insurance information;
  • Update your address and telephone number; and
  • Obtain information on our financial assistance programs and more.
If you have specific questions about your account, our customer service representatives are available Monday through Friday, 8 a.m. to 5 p.m. Spanish speaking representatives are also available.

We repeatedly offer patients access to financial help during their hospital stay and after, as well as with each billing notice. We send bills to collection as a last resort, only when:

  • Patients have the ability to pay some portion of their healthcare expenses but refuse to do so;
  • Patients refuse to work with us to determine if they qualify for free or discounted care via federal, state, local or hospital assistance programs; and/or
  • We are unable to locate the patient or the person responsible for the bill

Ohio High Risk Pool

Providing health benefits for Ohio residents with pre-existing conditions.  Read the flyer for more information and how to apply.
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Mercy Regional Medical Center - 3700 Kolbe Road Lorain, Ohio 440-960-4000
Mercy Allen Hospital - 200 West Lorain Street Oberlin, Ohio 440-775-1211

Copyright ©2015 Mercy Last modified 9/12/2013